All the residents of Home Farm are eligible to claim back their Surface Water Drainage charges from Cambridge Water and Anglian Water. Please tell all your neighbours and get them to claim too.
Step 1: Phone Cambridge Water Company to check whether you are being charged for Surface Water Drainage (if you are not being charged your bill should indicate ‘No SWD’ under the sewerage charges section).
Step 2: Upon getting confirmation by Cambridge Water Company, phone Anglian Water (number to contact is indicated at the back of your water bill) to ask for a refund on the basis that, since we are a new development, the surface water goes into a soakaway, not a drain. Anglian Water should immediately email Cambridge Water Company to let them know that the Surface Water Drainage charge is not applicable and you should be receiving an amended water bill from Cambridge Water Company.
Important Note: if you have been living at your property for more than 3 years and are claiming now, Anglian Water will only backdate the refund by a year (which represents about £35). If you are within the 3-year period however, they should backdate it in full. We are questioning if they are allowed by law to only back date it by one year.
