All the residents of Home Farm are eligible to claim back their Surface Water Drainage charges from Cambridge Water and Anglian Water. Please tell all your neighbours and get them to claim too.
Step 1: Phone Cambridge Water Company to check whether you are being charged for Surface Water Drainage (if you are not being charged your bill should indicate ‘No SWD’ under the sewerage charges section).
Step 2: Upon getting confirmation by Cambridge Water Company, phone Anglian Water (number to contact is indicated at the back of your water bill) to ask for a refund on the basis that, since we are a new development, the surface water goes into a soakaway, not a drain. Anglian Water should immediately email Cambridge Water Company to let them know that the Surface Water Drainage charge is not applicable and you should be receiving an amended water bill from Cambridge Water Company.
Important Note: if you have been living at your property for more than 3 years and are claiming now, Anglian Water will only backdate the refund by a year (which represents about £35). If you are within the 3-year period however, they should backdate it in full. We are questioning if they are allowed by law to only back date it by one year.
May 5, 2011 at 5:59 pm
Thanks for these details, I can report that it has worked for me – I have been refunded (backdated to 1 Apr 10) and a new bill issued clearly showing NO SWD under the sewage charges.
July 8, 2011 at 11:56 am
Thanks for this. I have requested a form from Anglian Water; hopefully one will come through quickly.
August 18, 2011 at 7:51 pm
Hi,
I have one of the forms but am unsure how to fill it in, I know they want a diagram but I have no idea what I am looking for or what I need to drw.
Any help much appreciated
August 22, 2011 at 12:21 pm
It is easier to phone Anglian Water directly and indicate that you are on the new Home Farm estate where surface water is drained into soakaways. Let them know how long you have been living there and they should inform Cambridge Water of the changes needed to your bill and backdate the refund.
August 25, 2011 at 9:08 am
Louise, we didn’t have to fill out a form. I called Anglian Water (and Cambridge Water to tell them I had done so), told them where we lived, and they are adjusting our bills accordingly per our conversation. We received a letter to that effect. Hooray!